Consultation Terms & Conditions

Please read the following carefully before your first consultation.

If you have any questions, you can email us at [email protected]

Lydia Leighton Nutrition and Wellbeing offers one-to-one consultations, either individually or as packages, which rely on the commitment and motivation of both the Dietitian and the client to get the best results. 

Appointments

After booking, we will send you a confirmation email with an initial health questionnaire, food diary and consent form to be completed and returned no later than 2 working days before our appointment.   

Follow-up appointments will usually be booked at the end of the appointment. If you wish to postpone this, then the responsibility for booking lies with the client. Reminders will not be sent. 

Our meetings allow us to work together to achieve the best results, as such you also agree to engage with the process and complete any work in between appointments.  

It is your responsibility to ensure that personal and clinical information are accurate and up to date. Our advice is based on the information you provide. 

Appointments will take place via online video call or telephone. In some circumstances, face-to-face may be possible but not guaranteed.

We may identify additional treatment that is required and recommended moving forwards, this may be from another health professional. You are not obliged to take up this suggestion for further treatment.

Cancellation by you

If you do not attend your appointment or if you cancel with less than 48 hours’ notice, you will be charged the full consultation fee.

You can change your appointment up to 48 hours before without incurring a fee.

For cancellations made before 48 hours only 50% of the fee is refundable.

Any groups that may run cannot be cancelled by you and are non-refundable.

If you are running late, please let us know as soon as possible. The original ‘finish time’ will still apply. We may decide it’s not possible to carry out the appointment in the time available, in this case the appointment will not go ahead (see Cancellations section).  We have no obligation to re-schedule a missed appointment. 

Packages have a timeframe in which to use them. This ensures that we don’t lose momentum and that the best results are achieved. Repeated cancellations may mean that we cannot honour the full number of appointments booked once the timeframe has lapsed.  

You are entitled to 14 days ‘cooling off period’ from the date of the Booking Confirmation email to cancel the appointment and receive a full refund. A partial refund may be received if part of the Services have been performed during this period and you will not be entitled to any refund where all of the Services have been performed in full during the ‘cooling off period.’

Cancellations by us

In certain circumstances we may need to amend or cancel your appointment or booking even after this have been confirmed due to circumstances beyond our control. We will endeavour to provide as much notice as possible, however this may not always be possible. Lydia Leighton Nutrition & Wellbeing will not be liable in these circumstances but will endeavour to rebook your appointment to a convenient alternative time. If this is not possible a refund or transfer of the session will be made.  

In between Appointments

For 1:1 consultations, unlimited email enquiries are included in the consultation fee. This is for the purpose of clarifying points, or advice, not for further assessment or advice.  We can also communicate via What’s App which will be discussed with you. 

Normal working hours are Monday to Thursday 9.30 – 3.30pm, excluding bank and other public holidays. We will aim to respond within 48 hours of receipt of your email.  What’s App responses will be limited to twice weekly.  This will be discussed with you as required.

Payment

Details of offers and fees can be found at www.lydialeighton.com. We will confirm details in our booking email.

Our prices may change at any time, but price changes will not affect confirmed bookings. 

Payment is due 48 hours in advance of each consultation, or the first consultation if a package, via online bank transfer. 

Refunds

Refund requests cannot be honoured. If your condition has not improved after the consultations, this may require further investigation or support. 

Should you request to end an appointment early, or part way through the delivery of the Services then payment will not be refunded for the appointment unless we otherwise determine in our reasonable discretion.

If for whatever reason, we are unable to honour your purchased sessions then a full refund for any unused sessions will be provided. 

Liability

Any changes you make following advice from Lydia Leighton Nutrition & Wellbeing, you do so at your own risk. We assume no responsibility, either directly or indirectly, for damage, health problems or inconveniences caused by the use or misuse of information provided by the Dietitian or website. 

You are responsible for any consequences resulting from misstatements. 

We aim to work with you to help you and your overall health. However, the Services are provided strictly on the basis that we do not guarantee any results and/or outcomes from use of our services. In addition, we do not guarantee that your preferred outcomes including improvement of symptoms, or an improved health status can be met by our Services.

Confidentiality

All our consultations take place in the strictest confidence. You may be asked permission to contact your GP or another health professional, as part of your treatment or to share any recommendations with them. In exceptional circumstances information about you may be disclosed without consent if it is in the public interest to do so. This might be in circumstances where disclosing the information is necessary to prevent a serious crime or serious harm to other people.

Your data

Your data is held in accordance with our privacy policy.

There are times when we wish to share positive outcomes and testimonials from clients.  These will always be anonymised, unless explicit permission from you has been received.

Intellectual Property

All material written and produced by Lydia Leighton Nutrition & Wellbeing for external clients remains the intellectual property of Lydia Leighton, unless explicitly agreed otherwise. 

Other Important Information

Threatening, intimidating or inappropriate behaviour towards Lydia Leighton Nutrition & Wellbeing or any associated persons will not be tolerated. Such behaviour will be reported and we have the right to terminate an appointment. The service user will not be refunded if an appointment is terminated on these grounds.

We also reserve the right to refuse to treat you, refuse a booking request or refuse to offer a particular service. 

Due to circumstances beyond our control, we may not be able to perform some or all of the Contract with you, this is known as “Force Majeure”. Such circumstances may include fire, riot, flood, or other natural disaster, epidemic, pandemic, governmental laws or restrictions, failure of utilities, failure of the Vehicle’s onboard systems, strike or lock-out.  In such circumstances we may be able to bring the contract to and end without any liability.   

Declaration

By booking a consultation, and signing the consent form emailed to you, you are agreeing to these terms and conditions and it implies consent to the dietetic assessment and advice given by a Registered Dietitian.

Updated 13/07/2023